Retailing is set of business activities that add value to the products and services sold to the consumer for their personal or family use. Often we think of retailing only as sale of products in stores, but retailing also includes sale of services: overnight lodging in hotel, home delivery of food, cinema tickets and all services come under retail sector when sold directly to consumer. Not all retailing is done in retail stores only, for example : Avon cosmetics products, and some online retail brands like Yebhi, Flipkart, Jabong, Myntra, Shopclues etc. sell their products and services directly to consumer through online sales channels.
One of the pillars of the economy with 15 % contribution in GDP, Retail Industry in India is estimated to be 450 Billion $ with 50 million jobs generation by allowing FDI in retail. From entry level to top management, Retail sector has huge growth opportunities as Indian Retail Sector is flourishing not only in Metro cities but in small cities as well.
Retail Industry Overview, Retail store operations, Merchandise display arrangement, Customer Services, Product/service presentation Techniques, Up selling Techniques, Self Presentation skills, Communications & Soft Skills, Basic IT acquaintance.
